May never review a 360 game....
My latest posting on Xbox.com forums
The people getting the shaft are those who got the first machines. We are the ones that made the launch a success, and we are the ones getting bad box after bad box
I just got off the phone trying to find out where the replacement box for my defective replacement is, as it was supposed to be here yesterday.
Point 1: After talking with a supervisor (who is afraid if I use his name) he admitted that when they say they are shipping it out next day air, it means WHEN they ship it out in 3 - 4 days, it will be using next day air.. so you should not expect it for 4 - 5 days.
Point 2: All repairs are refurbished machines... so good luck everyone. If they are using returned machines only, then the odds are good you will get another lemon. If there is one problem with a box, the odds are there are other problems and unless the machines is totally retooled, you can expect more problems with your replacement (like I noted, I am waiting to ship back my second 360 and get ANOTHER replacement
Point 3: If you are not satisfied after talking with the supervisor, they will NOT give you the name of their supervisor. They give you the following address to contact.
Microsoft Legal Dept.
Attn XBOX Legal Group
One Microsoft Way
Redmond, WA 98052-6399
That seems like a strange way to handle customer service issues.
Remember, get the name of everyone you talk to!!!!
The people getting the shaft are those who got the first machines. We are the ones that made the launch a success, and we are the ones getting bad box after bad box
I just got off the phone trying to find out where the replacement box for my defective replacement is, as it was supposed to be here yesterday.
Point 1: After talking with a supervisor (who is afraid if I use his name) he admitted that when they say they are shipping it out next day air, it means WHEN they ship it out in 3 - 4 days, it will be using next day air.. so you should not expect it for 4 - 5 days.
Point 2: All repairs are refurbished machines... so good luck everyone. If they are using returned machines only, then the odds are good you will get another lemon. If there is one problem with a box, the odds are there are other problems and unless the machines is totally retooled, you can expect more problems with your replacement (like I noted, I am waiting to ship back my second 360 and get ANOTHER replacement
Point 3: If you are not satisfied after talking with the supervisor, they will NOT give you the name of their supervisor. They give you the following address to contact.
Microsoft Legal Dept.
Attn XBOX Legal Group
One Microsoft Way
Redmond, WA 98052-6399
That seems like a strange way to handle customer service issues.
Remember, get the name of everyone you talk to!!!!
posted by Rich S. at 9:43 PM
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